Brenton Gibbons

Hardworking, curious and resourceful 2nd year Software Engineering student, with Software as a Service (SaaS) industry experience. Currently studying part time and working in SaaS Onboarding.

info@breakdesign.com.au
https://www.linkedin.com/in/brenton-gibbons-495889165/

PROFESSIONAL SKILLS

• Excellent writing, listening and communication skills
• Proven competency working in a team and excellent leadership abilities
• Training and onboarding experience including 1-1 and small group webinars
• Exposure to AGILE methodologies and management

TECHNICAL SKILLS

• Languages including HTML, CSS, Javascript, SVG, Git, Bootstrap, ⚡AMP and BASH
• Systems experience with Windows, Linux (Ubunutu + Rasbian) and Mac
• Software experience with GitHub, Adwords, Analytics and Atom

PROFESSIONAL EXPERIENCE

Rezdy August 2018 - Current date

Onboarding Team Lead

• Managing a small team that provides ongoing training and support to new customers.
• Developing process improvements to drive a 50% increase in onboarded customers.
• Providing excellent solutions to business problems for customers, as demonstrated by multiple good reviews and over 95% customer satisfaction score.
• Training customers through small group and 1-1 customer webinars.
• Developing websites using HTML, CSS, Javascript and API.

Whirlwind Print March 2014 - May 2017

Customer Service Representative

• Provided technical support to customers and Account management team.
• Contributed ongoing feedback to improve business processes and systems.
• Performing highly accurate data entry.
• Training new staff in internal processes.

EDUCATION

University of Technology Sydney March 2016 - November 2022 (expected)

Bachelor of Software Engineering / Bachelor of Medical Science

Majoring in Software Engineering with a focus on Cloud software. Distinction average student.

Canberra Institute of Technology February 2006 - November 2007

Advanced Diploma of Design

Studied Graphic Design, Web development and User Interface (UI) / User Experience (UX) design.

REFERENCES

Available on request